Your privacy matters to us. This Privacy Policy explains exactly what personal data batjil collects from players across Bangladesh, how we use and protect it, and what rights you hold over your own information. We handle all player data with the highest standards of confidentiality and security.
Privacy at a Glance
These cards summarise our key commitments. They are not a substitute for the full Privacy Policy below, which all batjil players are required to read.
batjil collects only the personal data necessary to operate your Account, verify your identity, process transactions, and comply with legal obligations. This includes your name, date of birth, email, mobile number, and payment method details. We do not collect data we do not need.
Your personal data is used to operate and maintain your batjil Account, fulfil deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods, conduct KYC verification, prevent fraud, and communicate important account updates. We do not use your data for unrelated commercial profiling.
All data transmitted between your device and batjil servers is protected by 256-bit SSL encryption. Player data is stored on secured servers with access restricted to authorised personnel only. We conduct regular security audits and apply industry-standard controls to prevent unauthorised access, alteration, or loss.
batjil does not sell your personal data to third parties. We share data only where necessary: with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to handle transactions; with game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) to deliver gameplay; and with authorities where required by law.
As a batjil player, you have the right to access the personal data we hold about you, request corrections to inaccurate records, request deletion of your data (subject to legal retention obligations), withdraw marketing consent at any time, and lodge a data-related complaint by contacting [email protected].
batjil retains your personal data only for as long as necessary. Account data is retained for the duration of your Account relationship plus a minimum of five years to satisfy financial compliance obligations. Marketing preferences are retained until you withdraw consent. Transaction records may be retained for up to seven years under applicable record-keeping requirements.
batjil is an online gambling platform operated for players in Bangladesh, offering sports betting, live casino games, and online slots. In delivering these services, we inevitably collect and process personal data relating to our registered players and visitors to our website. We take this responsibility seriously. Our approach to data privacy is grounded in principles of transparency, purpose limitation, data minimisation, and security.
This Privacy Policy applies to all personal data collected through the batjil website at https://batjil.biz, including all sub-pages, game interfaces, cashier systems, support communications, and promotional interactions. It applies to all registered players, prospective players who browse the site without registering, and any individual who contacts batjil's support team.
This policy should be read alongside the batjil Terms and Conditions, which govern your contractual relationship with us, and the batjil Responsible Gaming Policy, which describes the player-protection tools available to you. Both documents are available from the footer of every page on the batjil Platform.
batjil collects the following categories of personal data. We collect only what is necessary for the specific purposes described in this policy.
When you register a batjil Account, we collect: your full legal name, date of birth, email address, mobile phone number, preferred username, and password (stored in hashed form — we never store plain-text passwords). This data is required to create and operate your Account.
To comply with age verification and anti-money-laundering obligations, we collect copies of government-issued identity documents submitted during the KYC process. Acceptable documents include a Bangladesh National Identity Card (NID), Passport, or Driver's Licence. We may also collect a selfie or live photo for facial comparison purposes where required.
We collect records of all financial transactions associated with your Account, including deposit amounts and timestamps, withdrawal amounts and timestamps, payment method identifiers (e.g., the last four digits of a Visa card, or the registered mobile number of a bKash or Nagad wallet), and transaction reference numbers provided by payment processors. Full payment credentials such as card numbers and PINs are processed directly by the payment processor and are not stored on batjil servers.
We record your game play history, bet amounts, game selections, win/loss records, session durations, and bonus usage. This data is used to administer your Account, resolve disputes, detect bonus abuse, and fulfil our responsible gaming obligations.
When you access the batjil Platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (desktop/mobile/tablet), screen resolution, referring URL, and pages visited. This information is used for security monitoring, fraud prevention, and platform performance optimisation.
If you contact batjil support via email or live chat, we retain records of that correspondence, including your name, contact details, the content of your messages, and the date and time of communications. These records are used to resolve your enquiry, train support staff, and maintain an audit trail.
Where you have consented to receive promotional communications from batjil, we retain a record of that consent, including the date, channel, and scope of the consent given. We also record any withdrawal of marketing consent.
batjil collects personal data through the following means:
batjil processes your personal data on the following legal bases, depending on the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract — necessary to deliver the service you requested |
| Age verification and KYC checks | Legal obligation — required to confirm you meet the 18+ requirement |
| Processing deposits and withdrawals | Performance of contract — necessary to facilitate financial transactions |
| Fraud detection and security monitoring | Legitimate interest — protecting the Platform and all players from financial crime |
| Responsible gaming tools (deposit limits, self-exclusion) | Legal obligation and legitimate interest — player protection |
| Resolving support enquiries | Performance of contract and legitimate interest |
| Sending promotional communications | Consent — only where you have explicitly opted in |
| Retaining transaction records | Legal obligation — financial record-keeping requirements |
| Platform analytics and improvement | Legitimate interest — improving user experience for all players |
batjil uses the personal data we collect for the following specific purposes:
batjil will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your prior consent or establishing a new legal basis for processing.
batjil does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:
To process deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard. Each processor operates under its own privacy policy and security standards. batjil does not transmit your full payment credentials to processors — tokenisation and direct processor channels are used where available.
To deliver live casino, slots, and sports betting products, batjil integrates with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive the minimum player data required to launch and operate their game environments. No sensitive personal data (e.g., NID copies, facial images) is shared with game providers.
Where batjil engages third-party KYC service providers to assist with document authenticity checks and facial comparison, your identity documents and related data are transmitted to those providers under strict contractual data processing agreements that prohibit secondary use of your data.
batjil may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of batjil, its players, or the public.
In the event that batjil undergoes a merger, acquisition, restructuring, or sale of assets, player personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified via registered email prior to any such transfer, and the acquiring entity will be required to honour this Privacy Policy or provide players with notice of any material changes.
batjil uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by our web server when you visit the Platform. Cookies do not contain executable code and cannot access other data on your device.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when cookies are set. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from accessing your Account. Detailed instructions for managing cookies are available through your browser's help documentation.
batjil implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
While batjil takes all reasonable precautions to secure your personal data, no internet-based system can guarantee absolute security against all forms of cyber threat. In the event of a data breach that materially affects your rights or interests, batjil will notify affected players promptly and take all available steps to contain the breach and mitigate its consequences.
Never share your batjil password with anyone — including anyone claiming to be batjil staff. batjil will never ask for your password via email, chat, or phone. If you receive such a request, treat it as fraudulent and contact us immediately at [email protected].
batjil retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal, regulatory, or audit obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account + 5 years after closure | Financial compliance and dispute resolution |
| KYC identity documents | Duration of Account + 5 years after closure | Anti-money-laundering record-keeping |
| Transaction records | 7 years from transaction date | Financial audit and legal requirements |
| Gaming activity logs | 3 years from session date | Dispute resolution and responsible gaming monitoring |
| Support correspondence | 3 years from last interaction | Quality assurance and dispute audit trail |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent basis |
| Technical / device logs | 90 days | Security monitoring and fraud detection |
| Self-exclusion records | Minimum 6 years from exclusion date | Responsible gaming compliance |
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is not technically feasible, data is retained in a locked archive accessible only for legal purposes.
As a batjil player whose personal data we process, you hold the following rights. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request" and your registered Account email address. We will respond within 30 calendar days.
batjil is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from any person under the age of 18. Age verification is conducted at registration and at the point of first withdrawal. Any Account subsequently found to belong to a person under the age of 18 will be immediately closed, all data associated with that Account will be deleted to the extent not required for legal purposes, and any Funds in the Account will be returned to the originating payment source.
If you are a parent or guardian and believe that a minor in your care has created a batjil Account, please contact us immediately at [email protected]. We will investigate and act on such reports with urgency. We encourage parents and guardians to make use of internet filtering tools to prevent underage access to gambling websites.
batjil's primary operations are directed at players in Bangladesh. However, some of the third-party service providers we work with — including international game studios and payment network operators — may process data in jurisdictions outside Bangladesh. Where such transfers occur, batjil ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Privacy Policy.
Safeguards we use for international transfers include: contractual data processing agreements that impose obligations on the recipient equivalent to those batjil accepts under this policy; engaging only reputable, internationally recognised service providers that operate under established data protection frameworks; and limiting the scope of data shared to the minimum necessary for the specific processing purpose.
If you would like specific information about the safeguards applied to any international transfer of your personal data, please contact [email protected].
batjil may send promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as BPL T20, Eid, Pohela Boishakh, and other events relevant to Bangladeshi players), and platform updates. We will only send you marketing communications where you have given your explicit consent to receive them at the time of registration or through your Account communication preferences.
You may withdraw your consent to receive marketing communications at any time by: (a) clicking the "Unsubscribe" link at the bottom of any marketing email; (b) updating your communication preferences in your Account settings; or (c) contacting batjil support at [email protected] with your request. Withdrawal of marketing consent takes effect within 5 business days. Withdrawal of marketing consent does not affect the delivery of service-related communications (such as transaction confirmations, security alerts, or KYC requests), which are sent on the basis of contract performance and are not subject to marketing opt-out.
batjil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When changes are material — meaning they meaningfully affect the way we collect, use, or share your personal data — we will notify registered players via their registered email address no fewer than seven calendar days before the changes take effect.
Minor changes, such as typographical corrections, clarifications of existing practices, or updates to contact information, may be implemented without advance notice. All versions of this Privacy Policy will carry a "Last Updated" date at the top of the document, and the current version is always accessible at https://batjil.biz/privacy-policy.
If you do not agree with any updated Privacy Policy, you must cease using the Platform and contact batjil support to request Account closure and withdrawal of remaining Funds. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way batjil handles your personal data, please contact our support team. All data-related enquiries are handled with priority and treated with full confidentiality. Our team is available seven days a week, including Bangladeshi public holidays.
Email: [email protected]
Subject line for privacy requests: "Privacy Rights Request"
Response time: Typically within 24 hours. Data rights requests are actioned within 30 calendar days of identity verification.
Hours: 24/7, 365 days a year (BST, UTC+6).
Explore batjil
Now that you understand how batjil protects your privacy, explore our full range of games and sports betting markets. Join thousands of players across Bangladesh who trust batjil for a safe and fair gambling experience.